Refund & Cancellation Policy

1. Satisfaction Commitment

We value client satisfaction and transparent delivery. This policy explains how project cancellations and refund requests are managed.

2. Cancellation Before Work Begins

If you cancel before research, design, or development work has commenced, the initial deposit is eligible for a full refund, less any non-recoverable third-party costs agreed in advance.

3. Cancellation After Work Begins

If a project is canceled after work has started, any eligible refund is calculated proportionally, taking into account:

• Completed and accepted milestones and deliverables.
• Engineering, design, and project management time already invested.
• Direct third-party costs incurred on your behalf, such as hosting or commercial licenses.

4. Digital Products & Licenses

Digital assets, templates, scripts, and design kits cannot be refunded after delivery or download, except where required by law or where a material defect cannot be resolved with reasonable support.

5. Cancellation Process

Submit cancellation requests in writing to hello@brandremapping.com. Completed and accepted milestones are not refundable. Retainer services can be canceled before the next billing period, as specified in the service agreement.

6. Refund Processing

Approved refunds are processed within 7–10 business days and returned to the original payment method where possible.

7. Contact

For refund questions, email hello@brandremapping.com or call 9306915417 during business hours.